ESYPOS ETP - 5311
This thermal receipt or billing printer is an easy maintenance POS printer with its sturdy shell design for withstanding rugged conditions. It supports WindowsXP/7/8, OPOS, Linux drivers.
- Offering features to meet a variety of low- to medium-volume
- ESC/POS command compatible.
- Built in EP 5311 font C and many international language.
- Integration of main board and interface card achieves high
integration and high reliability.
- Serial+USB or Ethernet interface optional.
- Optimization design on USB assures more convenient operation
that PC host communication port will remain the same after
replacing new printer or USB port.
- Mechanism and auto cutter integrated, more durable.
- The ETP 5311 have integrated level, performance best, and
price competitive designed just for you.
Model ETP5311 Print method Direct thermal line DPI 203 Print width 64 / 72 mm Print speed 180mm/s Interface Serial+USB+ Ethernet Paper Width 80 +- 0.5mm Paper Diameter 83 mm Paper Loading Easy Loading Line Space 3.75 mm (can be adjusted through commands) Column 42 or 48 col (Font A) 52 or 56 col (Font B) Character Size 12 * 24 dots (Font A) 9 * 17 dots (Font B) Barcode Type UPC E/A / JAN 13 / EAN 13 / JAN 8 / EAN 8 / CODE 39 / ITF / CODE 128 / CODE 93 / CODABAR Memory 8 Kb (Data) 60 Kb (Flash) Power 110 – 240 VAC (Input) 24 VDC / 2A (Output) 24VDC / 1A (Cashdrawer Output) Dimension 148(W) * 200(L) * 137(H) mm 1.26 Kg (Weight) Working Temperature 0 ~ 45 (In Celsius) Storage Temperature -10 ~ 60 (In Celsius) Mechanism Life 150 Km Auto Cutter 1.5 million cuts Drivers “Windows Driver (2012, 10, 8, 7, 2008, VISTA, 2003, XP, 32bit & 64bit),
Linux Driver, OPOS Driver, Java POS Driver, iOS SDK, Android SDK, Windows SDK”
In order to avail service or support for the product during the warranty period, it is mandatory for the customer to register the product online in ESY India website (WWW.ESY.CO.IN) or call us @ Toll Free – 1800 – 102 – 8482 for warranty update. If this is not done, proof of the purchase document (original purchase invoice) may be required to establish the starting date of warranty period for the product. If proof of purchase is not available, ESY INDIA will consider the warranty period from the Date of Import mentioned on the Product / Carton / Package.
- Online Support
Access setup guides, manuals, specifications when you specify your machine model online. Register your product online (warranty registration) and avail of the online support.
- On-Call Support
The ESY Technical team will try and address the problems reported by customer, over a phone call. The team will guide the customer regarding downloads, Operating System reinstallation, system updates, drivers, firmware and applications etc.
- On-site Support
On-site Support implies that the product would be serviced at customer site, either by way of repair or swap of the products of the same model or equivalent (based on parts availability) and the distance between customer and the near ESY India service centre is less than 100 km. If it exceeds > 100 km then the customer has to carry the product to the nearest ESY India.
Thermal POS Printer – 1 year comprehensive onsite warranty
Thank you for purchasing ESY Products. We would like you to go through the warranty policy detailed below, to have a clear understanding of the services provided by ESY India. The below warranty policy terms shall be binding upon you, once the product is purchased.
ESY India warranty obligations for the hardware products are limited to the terms set forth below:
ESY India warrants the hardware products, if properly installed, maintained and operated under normal conditions with competent supervision, to be free from any defects in material, operation, and workmanship for the specific period (Warranty Period) described at the end of this document. However, it does not warrant that any ESY India product will work uninterrupted or error-free.
The warranty is effective from the date of installation at the end user location or from the date of purchase by the customer, whichever is earlier.
If a defect arises and a valid claim is received by ESY India within the warranty period, ESY India shall
- Repair or replace the parts at no charge,
- Exchange the product with a new product that is new or which has been manufactured from new or Serviceable used parts and is functionality equivalent to the original product.
ESY INDIA MAY REPAIR OR REPLACE HARDWARE PARTS,
- With parts which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use.
- With parts which may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incidental use, or
- With parts that are equivalent in function to an original part that has been discontinued.
- Dead on Arrival – In case of any unit being non-functional (not switching on) on arrival, the same shall be replaced by ESY INDIA only on registration of the call.
ESY India warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of replacement or repair for thirty (30) days or for the remaining portion of the original product’s warranty, whichever provides longer for you. When a product or part is exchanged, any replacement item becomes your property and the replaced (defective) item becomes ESY India’s property.
If you transfer this machine to another user, warranty service under the terms of this statement is available to that user for the remaining warranty period. You should transfer proof of original purchase and the statement to that user.
Warranty shall not cover wear & tear which may occur due to normal usage or due to usage beyond normal specifications, or improper usage.
The warranty label ( SERIAL NUMBER AND MODEL NUMBER) on the product shall remain intact and non-tampered for any claims under the warranty terms. All plastic parts and cables are not covered by this warranty policy.
Thermal Print Head
The warranty of the thermal print head shipped with printer is limited to twelve (12) months or 100 Kms for three inch printer and three (3) months or 50 KM for printers less than three inches ,whichever comes first from the date of shipment by ESY India. For thermal print head spare parts, the warranty is limited to thirty (30) days from the date of purchase invoice of the particular spare part(s) from ESY India. The warranty does not cover thermal print head which has been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs or improper or non-recommended media usage.
The warranty of the Automatic Cutter shipped with printer is limited to twelve (12) months or 1 million cuts whichever comes first from the date of shipment by ESY India. For Automatic Cutter spare parts, the warranty is limited to thirty (30) days from the date of purchase as mentioned in the invoice of the particular spare part(s) from ESY India. The warranty does not cover equipment or parts which have been misused, altered, neglected, carelessly handled, or used for purposes other than those for which the cutter was manufactured. This warranty also does not cover loss or damages resulting from accident, or damages resulting from unauthorized services or improper or non-recommended media usage.
Limitation of Liability
Your sole remedy under this statement of Limited Warranty is set forth in this section. For any claims concerning performance and Non-performance of ESY Products under this statement of Limited Warranty, you may recover the actual damages up to the limit set forth in the following paragraph:
ESY India’s liabilities for actual damages from any cause whatsoever will be limited to the amount you paid for this machine. In no-event ESY India will be liable to you for any damages caused by your failure to fulfill your responsibilities under this statement of limited warranty. In no event, will ESY India be liable for any lost profits, lost savings, incident damage or economic consequential damages. This is true even if you advise ESY India or its dealers of the possibilities of such damages.
ESY India is not liable for any claim by you based on a third-party claim.
How to get replacement:
- User has to bring the defective unit to our ESY Service Partner (ESP) location for repair / replacement.
- User needs to provide necessary document (proof of purchase) when demanded by the ESP
For details please contact us @ 1800 – 102 – 8482
Registration of the service call:
- Please call 1800 – 102 – 8482 or email us @ email@example.com.
- Please provide the product model number (Eg: ESYAclas PP7NX), product serial number (please check on the right side of the printer), correct address, correct contact details and nature of issue while registering the call.
- You will be provided with a unique call ticket number. Please ensure you quote the call ticket number provided in all your communication with respect to the problem related.
- During verification of warranty, we might ask for the proof of purchase for validation. You might have to furnish a copy of the same.
Post Warranty Support
- Annual Maintenance Contract for the product will be offered after completion of warranty (as the case may be) service in accordance with the terms and conditions otherwise specified for AMC*.
- AMC charges will be quoted separately on request
- Standard AMC terms do not include replacement of accessories and other consumables.
- ESY India products will be supported for a period of 3 Years from the date of purchase or from the date of continuation of the product (whichever is earlier).
Contact: ESY Tech Resources India Pvt. Ltd.,
203, Vipul Trade Centre, Sector -48,
Gurugram – 122018.India
Toll Free: 1800 – 102 – 8482