ESYPOS 2D BARCODE SCANNERS
Two dimensional (2D) wired laser barcode scanner uses advanced Planar CMOS technology and does 360 degree angle scanning. With a scan rate of 300 scans per second this laser barcode scanner is the most versatile 2D barcode scanner in the industry.
- Scanning method – Planar CMOS Technology
- Scan rate 300 scans per second
- 360° Angle Scanning
- IP 54 rating on water resistance
- Nationwide Service Network
- 1 year warranty
Model EBS-3312 Image Sensor Planar CMOS sensor Resolution Code39 3mil, QR 8.7mil, PDF417 5mil, PCS45% Interface USB Symbologies 1D: Codabar, Code39, Code32, InterLeaved 2 of 5, Industrial 2 of 5, Matrix 2 of 5, Code93, Code128, Gs1-128, UPC-A, UPC-E, EAN/JAN-8, EAN/JAN-13, ISSN, GS1 DATABAR(RSS14), GS1 DATABAR Limited, Gs1databar Expanded 2D: PDF 417, QR CODE, MICRO QR, DATA MATRIX, AZTEC CODE Depth of field 5MIL CODE39: 3 ~11 CM 13MIL UPC-A: 4 ~27 CM 20MIL CODE39 : 7.5 ~35 CM 6.7MIL PDF417 : 3.5 ~9 CM 10MIL DATAMATRIX: 3 ~10 CM 15MIL DATAMATRIX: 3 ~17 CM 20MIL QR : 3 ~21 CM Light Source Red CCD ,white LED (lighting) Scanning Speed 300 scans/sec Scanning Method Manual Scanning area 5 * 5 cm² ~30 * 30 cm² Prompting Mode Buzzer ,indicator light (LED) Printing contrast No lower than 35% Scanning angle Roll0-360°, pitch±65, yaw±60° Processor 32-bit ARM MCU IP Grade IP 54 Power supply DC 5 V Material ABS PC TPU Size L*W*H :170mm*97mm*68mm Operate Temperature 0 to 50ºC / 32 to 122ºF Storage Temperature 0 to 50 ºC / 32 to 122 ºF Humidity 5 – 95% (non-condensing) ESD Protection 15KV air discharge Shock resistance 1.5 free fall on concrete surface Certificates FCC, CE
In order to avail service or support for the product during the warranty period, it is mandatory for the customer to register the product online in ESY India website (WWW.esy.co.in) or call us @ Toll Free – 1800 – 102 – 8482 for warranty update. If this is not done, proof of the purchase document (original purchase invoice) may be required to establish the starting date of warranty period for the product. If proof of purchase is not available, ESY INDIA will consider the warranty period from the Date of Import mentioned on the Product / Carton / Package.
- Online Support
Access setup guides, manuals, specifications when you specify your machine model online. Register your product online (warranty registration) and avail of the online support.
- On-Call Support
The ESY Technical team will try and address the problems reported by customer, over a phone call. The team will guide the customer regarding downloads, Operating System reinstallation, system updates, drivers, firmware and applications etc.
- On-site Support
On-site Support implies that the product would be serviced at customer site, either by way of repair or swap of the products of the same model or equivalent (based on parts availability) and the distance between customer and the near ESY India service centre is less than 100 km. If it exceeds > 100 km then the customer has to carry the product to the nearest ESY India.
BARCODE SCANNERS – 1 year Back to Bench carry-in warranty
(Back to Bench support implies that the customer should bring the product to the nearest ESY Service Partner location for repair or swap of the product.)
Thank you for purchasing ESY Products. We would like you to go through the warranty policy detailed below, to have a clear understanding of the services provided by ESY India. The below warranty policy terms shall be binding upon you, once the product is purchased.
ESY India warranty obligations for the hardware products are limited to the terms set forth below:
ESY India warrants the hardware products, if properly installed, maintained and operated under normal conditions with competent supervision, to be free from any defects in material, operation, and workmanship for the specific period (Warranty Period) described at the end of this document. However, it does not warrant that any ESY India product will work uninterrupted or error-free.
The warranty is effective from the date of installation at the end user location or from the date of purchase by the customer, whichever is earlier.
If a defect arises and a valid claim is received by ESY India within the warranty period, ESY India shall
- Repair or replace the parts at no charge,
- Exchange the product with a new product that is new or which has been manufactured from new or Serviceable used parts and is functionality equivalent to the original product.
ESY INDIA MAY REPAIR OR REPLACE HARDWARE PARTS,
- With parts which are equivalent in performance to the products being repaired or replaced but which may have been subject to prior use.
- With parts which may contain remanufactured parts equivalent to new in performance or parts which may have been subject to prior incidental use, or
- With parts that are equivalent in function to an original part that has been discontinued.
- Dead on Arrival – In case of any unit being non-functional (not switching on) on arrival, the same shall be replaced by ESY INDIA only on registration of the call.
ESY India warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of replacement or repair for thirty (30) days or for the remaining portion of the original product’s warranty, whichever provides longer for you. When a product or part is exchanged, any replacement item becomes your property and the replaced (defective) item becomes ESY India’s property.
If you transfer this machine to another user, warranty service under the terms of this statement is available to that user for the remaining warranty period. You should transfer proof of original purchase and the statement to that user.
Warranty shall not cover wear & tear which may occur due to normal usage or due to usage beyond normal specifications, or improper usage.
The warranty label ( SERIAL NUMBER AND MODEL NUMBER) on the product shall remain intact and non-tampered for any claims under the warranty terms. All plastic parts and cables are not covered by this warranty policy.
The warranty of the Barcode Scanners is limited to twelve (12) months from the date of purchase. In the absence of proof of purchase, warranty will be calculated from the date of shipment from ESY India. The warranty does not cover if misused, altered, neglected, handled carelessly or damaged due to improper cleaning or unauthorized repairs.
Limitation of Liability
Your sole remedy under this statement of Limited Warranty is set forth in this section. For any claims concerning performance and Non-performance of ESY Products under this statement of Limited Warranty, you may recover the actual damages up to the limit set forth in the following paragraph:
ESY India’s liabilities for actual damages from any cause whatsoever will be limited to the amount you paid for this machine. In no-event ESY India will be liable to you for any damages caused by your failure to fulfill your responsibilities under this statement of limited warranty. In no event, will ESY India be liable for any lost profits, lost savings, incident damage or economic consequential damages. This is true even if you advise ESY India or its dealers of the possibilities of such damages.
ESY India is not liable for any claim by you based on a third-party claim.
How to get replacement:
- User has to bring the defective unit to our ESY Service Partner (ESP) location for repair / replacement.
- User needs to provide necessary document (proof of purchase) when demanded by the ESP
For details please contact us @ 1800 – 102 – 8482
Registration of the service call:
- Please call 1800 – 102 – 8482 or email us @ firstname.lastname@example.org.
- Please provide the product model number (Eg: ESYAclas PP7NX), product serial number (please check on the right side of the printer), correct address, correct contact details and nature of issue while registering the call.
- You will be provided with a unique call ticket number. Please ensure you quote the call ticket number provided in all your communication with respect to the problem related.
- During verification of warranty, we might ask for the proof of purchase for validation. You might have to furnish a copy of the same.
Post Warranty Support
- Annual Maintenance Contract for the product will be offered after completion of warranty (as the case may be) service in accordance with the terms and conditions otherwise specified for AMC*.
- AMC charges will be quoted separately on request
- Standard AMC terms do not include replacement of accessories and other consumables.
- ESY India products will be supported for a period of 3 Years from the date of purchase or from the date of continuation of the product (whichever is earlier).
Contact: ESY Tech Resources India Pvt. Ltd.,
203, Vipul Trade Centre, Sector -48,
Gurugram – 122018.India
Toll Free: 1800 – 102 – 8482